Also, we are thrilled to know that you loved the facilities and the experience. We hope to be of service in the near future, wishing you a lovely week ahead. We look forward to welcoming you again in the future. Best regards, Jenny Zhao Assistant Front Office Manager Dear yuyucd4, Thank you very much for sharing your valuable comments with us on Tripadvisor. We deeply concerned ライオンスロットマシン read of your disappointments where our room cleanliness and facilities did not meet with your expectations. We put guest satisfaction on our first priority and strive very hard to take care each guest. Please accept my sincere apologies for the poor impression we have left on you. Please be assured that the management of Grand Emperor Hotel takes your feedback seriously and will strengthen our efforts to seek resolutions to address the mentioned issues. It saddens us as we did not deliver you with an experience deserving of your better rating and we remain hopeful that you will consider giving us an opportunity to restore your faith in us. I enjoyed reading your 5 star review and would like to thank you for sharing your great experience with the TripAdvisor community. We truly appreciate your recognition of our service and facilities and look forward to welcoming you back soon! Best Regards, ライオンスロットマシン Zhao Guest Click here Manager Dear SMAnton3, Thank you for choosing the Grand Emperor ライオンスロットマシン during your recent visit in Macau. I enjoyed reading your 5 star review and would like to thank you for sharing your great experience with the TripAdvisor community. We truly appreciate your recognition of our ライオンスロットマシン and facilities and look forward to welcoming you back soon! We are delighted to read that your stay with ライオンスロットマシン was enjoyable and ライオンスロットマシン our services, breakfast and hotel location have met your expectations. We look forward to welcoming you back in the future. Yours sincerely, ライオンスロットマシン Zhao Guest Service Manager.